The Care Quality Commission (CQC) has praised staff at a home in St Ives for their caring and respectful relationships with residents in a report published this week.
The CQC gave Care UK’s Field Lodge care home, in London Road, an overall ‘good’ rating, following an inspection carried out in the summer.
The home received ‘good’ ratings in four categories, including safety, effectiveness, level of care, and having a well-led service, as well as achieving an outstanding rating for responsiveness.
Praise was given for the care that each team member showed towards the residents, and it was noted they had warm, caring and respectful relationships with each other.
It was noted that team members invested a lot of time in each resident, and spent time getting to know and understand them from their very first day. Life history books which contained details of residents’ hobbies and interests had also been created.
Katie Wilkinson, home manager at Field Lodge, said: “We strive to create a welcoming home from home feel at Field Lodge, and I’m so pleased our efforts have been recognised by the CQC inspectors.
“Everyone here works incredibly hard to support residents with compassionate, person-centred care, and to be rated ‘good’ shows just how committed the team is to making a positive difference to residents’ lives each and every day.
“I’m extremely proud of our team and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
Care was planned for each resident based on their expressed wishes, likes and dislikes, and was completed in partnership with the resident, their relatives and health and social care professionals.
During the visit, inspectors observed that the activity co-ordinator took the time to get to know each resident and used life story books to arrange a weekly activities programme that would appeal to residents. A ‘wishing tree’ had also been installed at the home to allow residents to suggest activities.
To assess standards at Field Lodge, the CQC inspector spoke with team members, residents and their relatives on the day of the inspection. They also reviewed the records and procedures already in place at the care home.