Cashiers in St Ives Natwest thanked by flowers during IT crisis

NATWEST cashiers in St Ives were given flowers to thank them for their help during the national IT crisis.

The bank’s 7.5 million customers were hit by a malfunction that meant some salaries were not paid and some customers missed vital direct debit payments.

But one customer decided to lift staff spirits at The Pavement branch by bringing in a bunch of flowers.

Branch manager Bill Sandford said: “It was a challenging time during the IT problem as we opened the branch for longer and focused on serving our customers.

“With this in mind, when our long-standing customer gave us the gift of these flowers and told us that we have always delivered excellent service, it really lifted our spirits.”


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