East Anglia’s only ‘excellent’ Vauxhall dealer
RAMSEY Vauxhall dealer Burton Brothers has become one of the first in the country – and the only one in East Anglia – to win a coveted customer excellence award.
The inaugural award by the British car-maker recognises and rewards top performing retailers for the quality of service they give to their customers, using customer satisfaction as the only judging criteria.
To celebrate this special accolade Dan McElholm, pictured left, Vauxhall’s business development manager, presented the Vauxhall Customer Excellence Award to retail operator Andy Howard in a ceremony at the Bury Road dealership earlier this month.
Andy said: “We would like to thank all our customers for representing us in such a positive light in Vauxhall’s satisfaction surveys and therefore helping us to become the only garage in East Anglia to secure this incredible award.”
Burton Bros was one of just 40 Vauxhall retailers in the country to have the highest and most impressive combined scores from Vauxhall’s purchase satisfaction and service satisfaction surveys, calculated at the end of 2011.
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Customers are invited to take part in both surveys after they buy a new Vauxhall and after they get their vehicle serviced for the first or second time. Over 40,000 responses to each survey were collected by Vauxhall last year, helping to generate an accurate and long-term picture of customer experience.
Dan McElholm said: “At Vauxhall, we recognise that Burton Brothers has gone that extra mile to help our customers and make their purchasing and servicing experiences as positive as possible. The award really is a representation of the hard work that’s gone into their consistent standards and all round high performance.”
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The dealership has received a plaque announcing the accolade in addition to commemorative badges for all staff.
INFORMATION: Burton Brothers is at Bury Road, Ramsey PE26 1NE, on 01487 813545 or at www.burton-brothers.co.uk