Anglian Water to outsource admin to India
ONE of Huntingdonshire s major employers is to outsource administration work overseas in a bid to cut costs. Anglian Water, which has its headquarters in Huntingdon, is outsourcing some of its back-office work to India. Staff that had been carrying out th
ONE of Huntingdonshire's major employers is to outsource administration work overseas in a bid to cut costs.
Anglian Water, which has its headquarters in Huntingdon, is outsourcing some of its back-office work to India.
Staff that had been carrying out the work at the company's offices in Gibson House, Ermine Business Park, have been told they will take on call-centre roles, manning customer enquiries.
An Anglian Water spokesman said no job cuts would be taking place and customer calls would not be dealt with in Indian.
She said the move was part of the firm's plan to reduce customer bills by �28 over the next five years and ensure job security during a time of economic uncertainty.
"This is part of our efforts to ensure customer calls stay in the region and provide job security for our staff," she said. "In these difficult economic times companies need to be flexible. It does mean changes but in a positive way. We value our staff and want to retain jobs. Additional training will be given where necessary."
- 1 Eight Huntingdon children handed anti-social behaviour interventions
- 2 A1 set for night-time and weekend closures until August
- 3 Suspected case of bird flu in swan reported to DEFRA
- 4 Meet the Sassy Lassies cycling group encouraging women in Huntingdonshire to ride
- 5 7 of the most beautiful churches in Cambridgeshire
- 6 Police check home of 101-year-old animal rights patron for stolen beagles
- 7 New homes plan for Huntingdonshire village
- 8 Part of The Busway set for weekend closure with diversions near St Ives
- 9 Site cleared after 'grenade' prompts alarm
- 10 A "determined" Huntingdon man takes on Everest after a double lung transplant
But the move is said to have caused "great upset" to some employees.
A member of staff, who wished to remain anonymous, told The Hunts Post: "Staff do not want to be call-centre agents. It is not what they were trained for and not what they were employed to do."
Anglian Water could not confirm the number of staff affected but employees claimed it was 80 staff.