All-you-need-to-know guide sent to tenants
SOCIAL landlord Luminus has sent each of its tenants a comprehensive guide to explain what is expected from them and what they should expect from their Huntingdon-based landlord. The green A5 booklet – printed on paper from sustainable forests – explain
SOCIAL landlord Luminus has sent each of its tenants a comprehensive guide to explain what is expected from them and what they should expect from their Huntingdon-based landlord.
The 'green' A5 booklet - printed on paper from sustainable forests - explains the different types of tenancies, covers anti-social behaviour and tenancy breaches, explains the help available to vulnerable tenants and those with money difficulties, as well as giving practical advice on repairs that are Luminus's responsibility and those the tenant must deal with.
It also tells tenants about homes moves, the right for some tenants to buy their homes, how to get involved with the Luminus Group and how to complain about or compliment Luminus and its employees. It also has a page of important telephone numbers, including those of the police and NHS Direct.
Chief executive Chan Abraham said: "Luminus is committed to delivering excellent service to all of our residents. The Guide for Tenants provides essential information in a clear and concise format that is accessible to all of our customers.
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"This project has involved staff from across the company and a cross section of our residents, and the result is a professional and comprehensive guide to all aspects of tenancy and community.
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