All-you-need-to-know guide sent to tenants

SOCIAL landlord Luminus has sent each of its tenants a comprehensive guide to explain what is expected from them and what they should expect from their Huntingdon-based landlord. The green A5 booklet – printed on paper from sustainable forests – explain

SOCIAL landlord Luminus has sent each of its tenants a comprehensive guide to explain what is expected from them and what they should expect from their Huntingdon-based landlord.

The 'green' A5 booklet - printed on paper from sustainable forests - explains the different types of tenancies, covers anti-social behaviour and tenancy breaches, explains the help available to vulnerable tenants and those with money difficulties, as well as giving practical advice on repairs that are Luminus's responsibility and those the tenant must deal with.

It also tells tenants about homes moves, the right for some tenants to buy their homes, how to get involved with the Luminus Group and how to complain about or compliment Luminus and its employees. It also has a page of important telephone numbers, including those of the police and NHS Direct.

Chief executive Chan Abraham said: "Luminus is committed to delivering excellent service to all of our residents. The Guide for Tenants provides essential information in a clear and concise format that is accessible to all of our customers.


You may also want to watch:


"This project has involved staff from across the company and a cross section of our residents, and the result is a professional and comprehensive guide to all aspects of tenancy and community.

Most Read

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter