Water rebate explained

I LIVED in a new house at the top of Bury Hill, near the church in Bury, between 1992 and 1994. The front garden made nearly half an acre and after re-grassing etc I contacted Anglian Water. My sewerage rate was halved because I needed to water in and est

I LIVED in a new house at the top of Bury Hill, near the church in Bury, between 1992 and 1994. The front garden made nearly half an acre and after re-grassing etc I contacted Anglian Water. My sewerage rate was halved because I needed to water in and establish the new landscaped front garden. The clinch was that the water did not directly enter the sewer system but soaked into the land.

Maybe the issue in Alan Shepperson's case (Letters, October 1) is not the private surface-water system that doesn't belong to Anglian Water, but the outlet and discharge into the river - a deliberate connection.

As regards customer care, welcome to the 21st century and to 18-year-old sub-managers with no experience of life and still living at home - but cheap to employ.

MARK BURTON

Chatteris