Trolley worry is ended by store
A DISABLED and diabetic pensioner was shocked to find one less reason to shop at Morrisons after her trolley of shopping disappeared as she sat with a friend in the café. There were no free trolley lockers and she was told she could not take the trolley,
A DISABLED and diabetic pensioner was shocked to find one less reason to shop at Morrisons after her trolley of shopping disappeared as she sat with a friend in the café.
There were no free trolley lockers and she was told she could not take the trolley, full of shopping she had paid for, into the café - despite needing to eat after taking medication.
At first the store refused to compensate her for the loss - even after the trolley was found 24 hours later still on the premises at the Cambourne supermarket.
However, after The Hunts Post took up her case, she is now to receive a written apology and some store vouchers in recompense.
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Yvonne Stump, 61, a grandmother from Eynesbury, told The Hunts Post: "I had taken my insulin and there is only so long you have after that before you have to eat, so we went to the café. I had done my shopping but there were no more empty lockers so I wanted to take my trolley into the café with me but I was told I couldn't because it would be a fire hazard. I left the trolley just outside the café area. When we came out it had gone."
She said: "I was very shocked as was my friend, Daisy Woodall, who is 86. We looked all over the store but it couldn't be found.
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"The store said it was not their responsibility and, when I phoned the complaints department, I was told: 'you shouldn't have left your shopping'."
She added: "I had spent £42 and I came home without my shopping. I was so upset, I came home crying."
Mrs Stump said she had been a regular customer at the store since it had opened three years ago and has bought their stamps for the Christmas club.
The trolley disappeared on Friday morning and was found after the store closed on Friday night in one of the store's lockers.
Mrs Stump said: "The key had disappeared but it was found nearby. They gave me back my shopping but they threw away the meat, the milk and the frozen pastry - about £26 pounds worth of goods. I thought I was just going to have to put up with it but I want to say thank you to The Hunts Post for stepping in to help. It's nice to know that someone cares."
A spokesman for Morrisons said: "We had no hesitation in coming to the aid of the customer when the trolley went missing and we searched the store and put out announcements. The customer was contacted as soon as we found the missing trolley.
"We are unable to accept responsibility when personal items or products purchased from our stores are stolen, as they are the sole responsibility of the owner once they are purchased.
"However, on this occasion, we are happy to offer Mrs Stump a voucher for £30 to apologise for any inconvenience caused by this incident.