THE letter last week about one of our electrical installation courses ( Course complaint ) was full of inaccuracies. Your correspondent makes eight allegations, six of which are untrue, one of which is his opinion (to which he is entitled) and one which
THE letter last week about one of our electrical installation courses ("Course complaint") was full of inaccuracies.
Your correspondent makes eight allegations, six of which are untrue, one of which is his opinion (to which he is entitled) and one which he has never before mentioned in the dealings we have had with him. He would be better informed about what we are doing if he attended the classes.
We have provided nearly 1,000 courses at the college this year with more than 13,000 student enrolments. Occasionally, courses do not run as smoothly as planned but we always respond to any problems by seeking ways to put the matter right and achieve the course objectives by additional measures. This is what is happening in this case but your correspondent has chosen not to take advantage of them. He has, instead, been compensated.
We do not have many complaints from students but we always fully investigate them and use the complaint to improve the way we do things. Our student satisfaction survey shows above average satisfaction rates on teaching and learning.
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We very much regret that your correspondent is dissatisfied with his course but we are making amends. There is no question of "hiding behind college bureaucracy". If students are dissatisfied, our priority is to put things right.
ANNE CONSTANTINE, Principal, Huntingdonshire Regional College
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