RSPCA must prioritise calls

IN response to Mr Williams s letter (August 6) the RSPCA would like to clarify some of the points made. The RSPCA S national helpline number is available 24 hours a day every day and we endeavour to respond to calls as quickly as possible. We receive thou

IN response to Mr Williams's letter (August 6) the RSPCA would like to clarify some of the points made.

The RSPCA'S national helpline number is available 24 hours a day every day and we endeavour to respond to calls as quickly as possible. We receive thousands of calls a day and we ask callers to be patient as we have to prioritise according to emergency. At weekends we have fewer officers and inspectors who cover large geographical areas and we must first attend to those animals at the greatest risk.

During the summer months our call centre does receive an increased number of calls because of longer daylight hours and more people being on their holidays.

This does mean that we have to deal with the most serious calls first and general advice callers are asked to find further information on our website.

We still urge the public to contact our helpline if they believe an animal is sick, injured or in danger on 0300 1234 999.

DEBRA HAGGER

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RSPCA regional press office