Offence caused

I AM writing in response to your front page article on Wednesday, October 10 ( Disconnected ). I was outraged to see that BT had been blamed for not reacting fast enough when the cables had been damaged and attempted to be stolen. This was an incident tha

I AM writing in response to your front page article on Wednesday, October 10 ("Disconnected").

I was outraged to see that BT had been blamed for not reacting fast enough when the cables had been damaged and attempted to be stolen. This was an incident that was completely out of the company's control and it was evident from when the damage was discovered that there were representatives of Openreach (part of the BT Group) on site for the entire duration.

They worked through the night to restore telephone and broadband service to the area.

My husband was one of the engineers who volunteered to work over the weekend and worked for a solid 23 hours to ensure that the customers of the service providers once more had working phone lines. He, along with the other engineers on site, sacrificed his weekend plans and put the end-users first.

This is not what I call poor service or not reacting quickly enough to a crime that was caused by unknown vandals aiming to make some quick money by disrupting a local area.

This job required an entire kilometre of copper cable to be located and replaced, plus the labour and other stores that were needed.

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This was a massive task for the engineers on site and many sacrificed time with their families to help others.

The headline caused offence to both me and my family. I wish you would consider what you are writing before you print on the front page words that are untrue.

SHARON FLANZ, Sawtry

* Editor's note: The article was in no way inaccurate. The Hunts Post reported subscribers' views that BT had not reacted quickly enough to the damage. Mrs Flanz is entitled to disagree with those opinions.