Inefficiency at hospital
I SUGGEST a tidy-up in the appointment system at Hinchingbrooke Hospital. Of 12 appointment letters I have received, nine have been followed by further correspondence to change the date or time. In two instances, the time was changed by just 15 minutes an
I SUGGEST a tidy-up in the appointment system at Hinchingbrooke Hospital.
Of 12 appointment letters I have received, nine have been followed by further correspondence to change the date or time.
In two instances, the time was changed by just 15 minutes and in another no changes were made at all.
One contained the stern warning "because of the high demand and expense of the MRI service we cannot afford to waste appointment slots". What a pity it wasn't posted until after my scan was scheduled.
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The latest letter begins "We are very sorry, but we may have changed the time of your appointment". Needless to say they hadn't but how can they not know?
Bearing in mind the thousands of patients concerned, am I just a rare case or is there a huge saving to be made on office time, stationery and postage?
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DEBBIE HAMILTON, Oldhurst
* WE were unfortunate to have to visit A&E the other morning, and the first things I saw in the waiting room were two very large LCD monitors.
One, straight in front of the door displayed a picture of some beach somewhere with text saying something about Hunts doc being teamed with somewhere else. The picture would change every 10 minutes or so. There were two of these monitors - very expensive looking as well - and to round the trip off, I had to pay prescription charges for pain killers you could get from the supermarket for a quarter of the price.
I think the NHS is being run as a profit-making business rather than a public service. The extravagant buffets should stop and the people who do nothing should be paid on their results.
LEE BLAKE, Oberon Close, Hartford