E-mail groan

SURELY every individual resident has a right to complain (Council s war on e-mail nuisance, June 28)? Complaints are valuable as they give residents the opportunity to provide feedback on council services, give the council the opportunity to put things r

SURELY every individual resident has a right to complain (Council's war on e-mail nuisance, June 28)?

Complaints are valuable as they give residents the opportunity to provide feedback on council services, give the council the opportunity to put things right where mistakes have been made, and allow the council to improve their services and make sure mistakes are not repeated.

If a person has a complaint and it is not dealt with to their satisfaction, surely they are entitled to pursue their complaint. Furthermore, if their complaint about an organisation is being investigated by the same organisation and there is no satisfactory outcome, surely the complaint should be investigated by other bodies.

For Peter Watkins's information "spamming" is the use of any electronic communications medium to send unsolicited messages in bulk, indiscriminately. I suggest that, as the resident has not been able to get a satisfactory response from one council officer or one councillor, he is quite right in the hope that contacting someone else will be beneficial in his search.


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As this person has the right to demand information, referred to as "obscure" by the council, why should he be denied that right? If he wants the information and is entitled to it, why can he not get it?

As for the pretext of saving money by making him make his requests in writing, how can this work? The cost of sending and receiving e-mails is free whereas using the post has additional cost, not least in terms of paper.

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I am in favour of freedom of information and I am not in favour of councils hiding behind a policy. If there is nothing to hide, then why hide it?

Surely Huntingdonshire District Council is discriminating against this person by preventing him from gaining access to information to which that person is entitled by law?

JANET DUTTON

Herne Road

Ramsey St Mary's

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