Bus service disruption - why no information?

NO wonder people prefer to use their cars to travel in this area, when bus passengers are sometimes treated as second class citizens. One recent example was on Wednesday March 26 at St Ives Bus Station. Cromwell Road was blocked because of an accident, bu

NO wonder people prefer to use their cars to travel in this area, when bus passengers are sometimes treated as second class citizens.

One recent example was on Wednesday March 26 at St Ives Bus Station. Cromwell Road was blocked because of an accident, but nobody came along to tell the would-be bus travellers waiting there in vain how they could catch a bus.

I arrived at 12.40pm and people told me that they'd been waiting for half an hour but no buses turned up. It was a cold rainy day and we were all desperate to get home, but nothing happened and no information was forthcoming, so I was lucky to get a taxi to take me home to Huntingdon. Instead of a free bus ride, using my bus pass, I had to pay £10 for this six-mile journey.

I have just received my new bus pass, which will allow me to travel free by local buses all over the country (although not before 9.30am), but what use will that be to me when there are no buses to catch?

Why don't the bus operators take their responsibilities to their customers seriously and treat them with respect?

On Thursday March 27 I sent an e-mail to Dennis Upton, managing director of Cavalier Travel and Huntingdon & District Bus Company but so far I have received no reply.

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The guided bus will have to use the roads between Hinchingbrooke Hospital and St Ives, so any problems similar to that experienced on March 26 will also upset their timetable. Or perhaps the bus operators are happy to run near-empty vehicles from Huntingdon to Cambridge.

Mrs DIANA RICHARDSON

Poplar Close

HUNTINGDON

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