Admin anger
HINCHINGBROOKE Hospital could save money on the administration side by making sure letters confirming appointments, or cancelling them, are not duplicated or sent out late. My husband received two identical letters in the same post, cancelling an appointm
HINCHINGBROOKE Hospital could save money on the administration side by making sure letters confirming appointments, or cancelling them, are not duplicated or sent out late.
My husband received two identical letters in the same post, cancelling an appointment he had already attended.
We received another letter cancelling an appointment that I had cancelled by telephone a week earlier.
This is not the first time we have had appointment letters arrive too late, and once I missed an appointment because I wasn't informed I had one. I was telephoned later in the day to ask why I hadn't attended. Is this the reason for patients not keeping appointments?
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The front line nursing staff and doctors are very kind and considerate. It is not they who should be losing their jobs.
As for paying out a vast sum of money to KPMG consultancy to find ways of saving money, surely that is the job of the NHS trust management.
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If it isn't, exactly what are they paid to do? And why has the management left it until the debt is £9.6million before it looked at ways to save money?
Mrs M NORMAN
Thorndown Close
St Ives
