Staff satisfaction falls at privately run Hinchingbrooke Hospital

15:00 06 February 2013

Hinchingbrooke Hospital

Hinchingbrooke Hospital

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STAFF satisfaction at Hinchingbrooke Hospital has fallen since Circle took over, the latest NHS Staff Survey has shown

Paul Dagama, head of human resources at the hospital, said he was “disappointed but not entirely surprised” by the results from the survey, which was sent out in September last year.

There was not one particular area for concern, he claimed, adding that since the survey was undertaken the hospital has started to put in place an action plan to improve employee engagement.

Part of that is increasing the number of “clinical leaders” in the hospital, by encouraging doctors and consultants to take on roles of responsibility, as well as ensuring staff feel involved in changes.

“In some respects, given the journey we are on, it’s probably not entirely surprising,” Mr Dagama said.

“Over the last year, there has been a lot of changes. In some ways, you could have almost have predicted there would be a dip and it’s quite normal to expect that.”

However he said he did not want a “sticking plaster solution” to the issues raised, adding: “I want to do something more strategic and longer term.

“We have made good progress in empowering frontline staff and establishing clinician leadership but change is never easy, so a dip in engagement at this stage in the 10-year transformation programme is not unexpected.

“Employee engagement is core to Circle’s DNA and one of our key priorities at Hinchingbrooke in the year ahead.”

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