Friday, January 10, 2014
Towerfields leisure complex landlord Legal & General has confirmed anyone who has been fined for exceeding new parking restrictions will receive a full refund or have the charge cancelled.
A statement released this afternoon (Friday) said the insurance and pension giant, together with its managing agent for the Huntingdon site, Jones Lang LaSalle, had agreed to pay the parking company £30,000 so the fines could be scrapped or refunded.
The move follows a Hunts Post campaign to Ditch the Fines and pressure from disgruntled motorists.
A Legal & General spokesman said: “Following lengthy discussions, we are incredibly pleased to announce that Creative Parking has confirmed to us in writing that as of Monday 13 January it will be sending out cancellation letters for all unpaid parking tickets and will issue full refunds to all those who have to date paid parking penalties. Our managing agent, Jones Lang LaSalle (JLL), is also going to take the opportunity to write to all those affected over the last few weeks to offer an apology for any inconvenience caused and explain the rationale behind the scheme.
“In order to successfully negotiate this result, Legal & General and JLL have agreed to pay the operator a fee of £30,000 to cover the cost of the refunds and waivers. As mentioned previously, the parking initiative was only ever put in place to ease any potential congestion and ensure that members of the public were not abusing Towerfields’ free car park, not as an income generator. As such, the scheme was designed to act as a deterrent to others parking there and not in any way to penalise our visitors. For this reason, as soon as public feedback alerted us to the fact that the cameras were not doing the intended job, it was immediately ordered that they should be suspended.
“As an organisation whose primary role is to look after the money of the general public, from individual retirement policies to larger pension pots, we take our moral investment responsibilities incredibly seriously and our customers are at the heart of all of our decisions. We are very pleased that we have managed to seek a positive solution for all parties and will look to continue to listen to valuable customer feedback and adapt our policies accordingly where appropriate.”
The spokesman said the parking restrictions had been suspended but a new scheme would be put in place, with improved signage and a longer waiting time, but details were yet to be agreed.